Resume

• Utilized usertesting.com and userscout.com for participant recruitment, enhancing the precision of usability testing and contributing to a 25% improvement in research outcomes • Spearheaded comprehensive UX research initiatives utilizing mixed methods, notably qualitative approaches such as interviews and usability testing, resulting in a remarkable 40% surge in user engagement and a 30% enhancement in project delivery efficiency • Led the strategic recruitment of diverse participant groups, significantly boosting the depth and breadth of insights by 35%, facilitated the development of highly usable products, elevating cus- tomer satisfaction by 20% • Masterfully analyzed and synthesized complex data, extracting pivotal strategic insights that di- rectly contributed to a 45% leap in product design quality and a 50% improvement in the efficiency of cross-functional team collaboration • Efficiently managed multiple concurrent research studies across diverse business domains, optimiz- ing research impact and resource allocation by 35% and collaboration with stakeholders fortified strategic alignment across departments by 40% • Instrumental in the formulation and refinement of the research roadmap, enhancing the manage- ment of new research inquiries by 25% and active collaboration with the broader UX research community led to a significant uplift in research quality and methodological rigour, achieving a 20% gain in process efficiency • Employed AI tools for data analysis, enhancing product design by 45% and boosting team collab- oration efficiency by 50%, showcasing innovation in UX research practices • Executed comprehensive survey initiatives, such as in-app and external, along with specialized surveys for feature prioritization (e.g., MaxDiff, Conjoint, Kano), enhancing product strategy and development by 30% • Expertly employed Figma for high-fidelity prototyping, streamlining user testing and design hand- off, which increased project efficiency by 35%